1. Parties to the Agreement
The contract is made between the internet service for exchanging title tokens, hereinafter referred to as the “Service Provider,” on one side, and the “User,” being the person who uses the Service Provider’s services, on the other side.
2. Terms and Definitions
2.1. Title Token Exchange — an internet service product provided by the Service Provider based on these rules. 2.2. User — an individual who agrees with the Service Provider’s terms and this agreement to which they are subscribing. 2.3. Title Token — a conditional unit of a particular payment systеm that corresponds to electronic systеm calculations and represents the volume of rights according to the electronic payment systеm contract and its Client. 2.4. Settlement systеm — a program developed by an intermediary that serves as a means for accounting financial or other obligations, calculating for purchased products and services online, and conducting user settlements. 2.5. Application — information submitted by the Client for using the Service Provider’s funds electronically, indicating their acceptance of the service usage terms offered by the Service Provider in the application. 2.6. Service Provider — a systеm providing Users with the ability to exchange cryptocurrency for electronic money and/or national currency, and also exchange electronic money and/or national currency for cryptocurrency, located and operating on the website at https://bitfm.io/ 2.7. KYC & AML – “Know Your Customer” and “Anti-Money Laundering.”
3. Terms of the Agreement
These rules are organized based on the conditions of a public offer, which is formed during the submission of the Client’s application and is one of the main components of this contract. The public offer refers to the information displayed by the Service Provider about the application submission conditions. The main component of the public offer is the actions taken upon the completion of the Client’s application, indicating their exact intention to make a deal under the terms proposed by the Service Provider before completing the application. The time, date, and parameters of the application are automatically created by the Service Provider at the end of the application formation. The offer must be accepted by the Client within 24 hours from the end of the application formation. The service contract enters into force upon receipt of the title tokens in the full amount specified in the application from the Client to the Service Provider’s details. Transactions with title tokens are accounted for according to the rules, regulations, and format of electronic systems for settlements. The contract is valid from the moment of application submission until termination at the initiative of one of the parties.
4. Subject of the Agreement
By using technical methods, the Service Provider agrees to exchange title tokens for a commission fee from the User after the submission of the application by this person, and to do this by selling title tokens to individuals wishing to purchase them at an amount not lower than that stated in the Client’s application. The Service Provider agrees to transfer the funds to the Client’s specified details. In the event of profit during the exchange, it remains with the Service Provider as additional profit and a commission bonus.
5. Force Majeure
If force majeure circumstances arise during the processing of the Client’s application that prevent the Service Provider from fulfilling the contract terms, the deadlines for the application are extended by the duration of the force majeure. The Service Provider is not liable for delayed obligations.
6. Form of the Agreement
This agreement is accepted by both parties, the Service Provider and the User, as an equally valid legal contract in written form.
7. Conducting Exchange Operations
7.1. Processing of the application takes from 5 minutes to 96 hours after the title tokens are credited to the Service Provider’s account. 7.2. The exchange is conducted strictly according to the application on the website. 7.3. Funds are credited according to the exchange rules: 3 confirmations are required for BTC network, 32 for ETH, 10 for LTC, 75 for XMR, 15 for DOGE, 20 for TRX, etc. 7.4. If the rate changes by more than 0.25% from the application, the application is recalculated according to the current rate. 7.5. If a User-created application is not paid within 30 (thirty) minutes from the creation of the application, the application is automatically deleted, and the provided details become invalid. 7.6. It is strictly forbidden to use the Service Provider’s services for illegal transfers and fraudulent activities. By entering into this agreement, the Client agrees to comply with these requirements and, in case of fraud, to bear criminal liability as established by current legislation. 7.7. If the application cannot be processed automatically due to circumstances beyond the Service Provider’s control, such as lack of connection, insufficient funds, or incorrect Client data, the funds are credited to the account within the next 24 hours or returned to the Client’s details minus commission expenses. 7.8. Upon request, the Service Provider has the right to provide information about the electronic currency transfer to law enforcement agencies, payment systеm administration, and victims of fraud proven by judicial authorities. 7.9. The User agrees to provide all requested documents verifying their identity and the origin of funds if there is suspicion of fraud or money laundering. 7.10. The User agrees not to interfere with the Service Provider’s operations or cause damage to its software or hardware, and the Client agrees to provide accurate information to ensure the Service Provider can fulfill all contract terms. 7.11. To change the recipient’s details, the User must submit a request for a change in details via email sent to info@bitfm.io. The email must be sent from the address provided in the application where the User wants to change the details. The email must inсlude the application number, Mail ID (unique identifier), old details from the application, and new details for receiving funds.
7.2.The User agrees that the payment to ruble cards will be made in several transfers.
8. Additional Terms
8.1. If an amount different from that specified in the application is received by the Service Provider, the Service Provider will recalculate according to the actual receipt of title tokens. If this amount differs from the application by more than 10%, the Service Provider will terminate the contract unilaterally, and all funds will be returned to the Client’s details minus the transfer commission and an additional 3% commission from the received amount. 8.2. If title tokens are not received by the Service Provider’s account from the Client within the specified period from the application submission, the agreement is terminated unilaterally by the Service Provider as the contract does not come into effect. The Client may not be notified of this. If the title tokens are received after the specified period, such funds are returned to the Client’s account minus all commission expenses related to the transfer. 8.3. If there is a delay in transferring funds to the details specified by the Client due to the fault of the settlement systеm, the Service Provider is not liable for damages resulting from delayed receipt of funds. In this case, the Client must agree that all claims will be made against the settlement systеm, and the Service Provider will assist as much as possible within the law. 8.4. The Client agrees to comply with legal norms and not to falsify communication flows or create obstacles to the normal functioning of the Service Provider’s software code. 8.5. In case of falsification of communication flows or actions aimed at worsening the Service Provider’s operations, specifically its software code, the application will be suspended, and the Service Provider has the right to freeze the title tokens received from the Client until the circumstances are clarified, and request full verification of the Client, after which recalculation will be made according to the rate at the end of the verification. If the Client’s actions are confirmed, the contract will be terminated, and the title tokens will not be refunded. 8.6. By using the Service Provider’s services, the Client fully agrees that the Service Provider has limited liability under these rules and does not provide additional guarantees or assume further liability to the Client. Consequently, the Client does not assume additional liability to the Service Provider. 8.7. The Service Provider is not liable for damages and consequences resulting from an erroneous transfer of title tokens if the Client provided incorrect details (card number, wallet) and/or did not follow the instructions on the website, leading to loss of funds. 8.8. The Service Provider is not liable for damages and consequences resulting from incorrect operation of the exchange. 8.9. The Service Provider may charge a 5% commission plus a transfer fee if the Service Provider cannot fulfill the application (send funds to the client’s card) due to the client’s bank card being blocked or suspected of fraud by bank security services. 8.10. It is strictly forbidden to use the Service Provider’s services for illegal transfers and fraudulent activities (darknet and similar resources). By entering into this agreement, the Client agrees to comply with these requirements and, in case of fraud, to bear criminal liability as established by current legislation. 8.11. The exchange service administration has the right to conduct AML checks on assets received from the client. If the funds are received from sites related to illegal activities, these funds are blocked until full verification is completed. During AML checks, the exchange point relies on detailed analysis of the specific transaction. If the detailed analysis reveals high-risk parameters over 50%, or one or more risks from the following: Darkmarket, Dark Service, Scam, Stolen, Mixer, Exchange Fraudulent, Illegal Service, Ransom, Gambling, Sanctions, Enforcement Action. If the transaction was conducted from unverified exchanges or exchanges with high or medium AML risk, the funds are returned after full verification by the Service’s security service, which may inсlude detailed verification of the sender. The return of funds is made minus network fees and up to 3% commission of the transaction amount to cover processing and organization of the return. 8.12. If funds have been frozen by the Exchange and/or payment systеm, the return of funds will only occur after the full unblocking of the funds. 8.13. The Service Provider may request any information related to the exchange (photograph of the bank card, citizen passport, driver’s license, any verifications, evidence, etc.) for any reasons deemed appropriate in the situation. 8.14. Funds received by the exchange service without a created application are stored for 30 calendar days, after which the received amount becomes the full ownership of the exchange service. If the client contacts within the established period, the exchange service will return the funds minus 3% of the received amount, as well as the transfer fee, if the details are current at the time of the client’s transfer (technical access to the wallet is available). 8.15. The exchange point has the right to request a video from the client in the following format with all the conditions listed below: Video evidence: Open Google Play/AppStore and find the banking/payment app. Enter the app from Google Play/AppStore. If you access your payment account through a website, ensure the website link is visible throughout the video. Show the entire process of logging into the banking account (hide the password) and transactions on your banking account from the date of the transfer to today. Ensure the date, time, account number, and sender and recipient names are displayed. The video must be recorded on a different phone/camera. Editing of the video is prohibited. Screen recordings are not accepted. The video should have a bright and moving background (e.g., moving car/moving people), videos with a dark or stable background are not accepted, and you will need to record it again.
9. Refunds
9.1.1. Refunds of title tokens are possible solely at the discretion of the Service Provider. 9.1.2. Refunds are made minus the payment systеm’s transfer fee and the Service Provider’s costs of 3% of the exchange amount. 9.1.3. Refund requests are considered by the Service Provider within 48 hours.
9.2. Refund of title tokens that did not pass AML checks. 9.2.1. Refunds of blocked title tokens that did not pass AML checks are only possible after passing identity verification as per sections 8.11 and 8.13. 9.2.2. Refunds of title tokens are not possible if a request has been received from competent authorities or other agencies, including any jurisdiction, in which case the blocked title token may be considered as evidence in the case.
10. Claims and Disputes
Claims under this agreement are accepted by the Service Provider in the form of an email, where the Client specifies the essence of the claim. This email is sent to the contact details provided on the Service Provider’s website.
11. Discretionary Termination
The Service Provider reserves the right to refuse to conclude a contract and fulfill an application without explanation. This clause applies to any client.
